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SNAP E & T Program Fact Sheet

Hello. Did you receive a letter from DCF stating that you need to complete 80 hours of activities each month to retain your benefits? Here’s what you need to do: 

Step 1.

Log on to the One Stop Service Tracking (OSST) client system at osstclient.deo.myflorida.com to set up your account and complete the online orientation and assessment. You will receive a letter informing you of the date this must be done. If you have not received a letter contact us using the information below. 

Important note: You only have 7 days (from the date indicated on your letter) to create your account and complete the orientation and assessment. Your benefits will likely be affected if you don’t complete this step!

Step 2.

Once you have completed the orientation and assessment, schedule an appointment in the OSST client system to meet with a case manager. This appointment will be in one of our one stop centers.

SNAP Intake Workshop Locations 

Baker County
CareerSource NEFL Career Center
1184 South 6th Street
Macclenny, FL 32063
Phone: (904) 259-9309
Fax: (904) 259-7702
Directions @ Google Maps

Clay County
CareerSource NEFL Career Center
1845 Town Center Blvd., Suite 150
Fleming Island, FL 32003
Phone: (904) 213-3888
Fax: (904) 278-5696
Directions @ Google Maps

Duval County
215 N. Market Street, Suite 340
Jacksonville, FL 32202
Phone: (904) 798-9229
Fax: (904) 359-6756
Directions @ Google Maps

Nassau County
CareerSource NEFL Career Center
96042 Lofton Square Court
Yulee, FL 32097
Phone: (904) 432-0009
Fax: (904) 277-7219
Directions @ Google Maps Opens a New Window.

Putnam County
CareerSource NEFL Career Center
146 Comfort Rd.,
Palatka, FL 32177
Phone: (386) 530-7089
Fax: (386) 682-3150
Directions @ Google Maps Opens a New Window.

St. Johns County
CareerSource NEFL Career Center
525 State Road 16, Suite 109
St. Augustine, FL 32084
Phone: (904) 819-0231
Fax: (904) ‚Äč516-9211
Directions @ Google Maps

During this intake workshop you will complete paper work, learn about the program and how to start your activity and get your sanction lifted if you have been sanctioned. Please arrive promptly if not 15 minutes early to secure a seat.  Late comers will have to reschedule for the next available workshop. Reschedule for the intake workshop call (904) 798-9230

**No food, drink, or book bags are allowed in the workshop. Plan to be here for at least two hours.

Required Activities

You are required to complete 20 hours each week an average of 80 hours each month:

Employment

If you become employed

  • Contact DCF & CareerSource immediately, DCF can exempt you if you are working 30 hours per week or more.
  • You may not have to participate if you are working 20 -29 hours per week. DCF will make the determination when they receive your employment documentation.
  • If you are working less than 19 hours per week you will be assigned additional activities to fulfill your 80 per month requirement.

If you are employed more than 20 hours per week you must provide proof of your employment until you are exempted by DCF. (paystubs /pay record)

Job Search/ Job Readiness

You can search for employment:

  • Using Employ Florida  www.employflorida.com  or  other employment sites such as indeed, Career Builders or Monster.
  • Attending job fairs and job recruitments.
  • Applying in person. 

Training / Education

You can use the following websites to complete your assigned hours 

  • Attend a vocational training program, enroll in a GED program, use or online education sites such as ALISON which is located on Employ Florida website or 21 CENTURY http://bit.ly/1FKpDqG to increase your basic skills, computer skills, or work place skills.
  • Self -initiated vocational and educational training will be considered; you will need to provide documentation of enrollment on letterhead from your school.
  • Additional online sites can be approved through your case manager. 

Work Experience

  • Must be completed at an approved non-profit organization.
  • We will provide a list for you to choose.

Work Experience you set up yourself, must be pre-approved before you begin completing any hours.

Requesting to have a sanction removed from your case

Imposed/ Effective sanctions - If a sanction has been imposed on your case you must first serve the penalty period before the sanction can be removed. You will receive a letter telling you the date the sanction will start. 

Sanction levels and penalty periods

  • Level 1                   1 month/30 days
  • Level 2                   3 months/90 days
  • Level 3                   6 months/180 days

After you have served the penalty period call (904) 798-9230 to receive further instructions on what you will need to do to get your sanction (penalty) removed from your case.

If the sanction effective date has not passed you can call (904) 798-9230 to comply with CareerSource. Remember once the sanction effective date has passed you have to serve the penalty period before you can comply with CareerSource.

Transportation Reimbursement Assistance:

If you are interested in receiving help with your job searching efforts, participating in activities and receiving Food Stamp Reimbursements (FSRs) to help off-set the cost of transportation, please discuss with your SNAP counselor or review the SNAP program activities presentation above.

Work Activity Forms - (Downloadable forms here)

  • SNAP Job Search Forms
  • DCF Employment Verification Form
  • SNAP Education Time Sheet
  • CareerSource Northeast Florida Approved Work Experience Sites
  • SNAP Work Experience Time Sheet
  • Attestation Form
  • Employment verification form

SNAP Frequently Asked Questions (hyperlink to this section)

WHAT IF I NEED TO:

  • Contact your caseworker
  • Need information about your case
  • Reschedule your intake appointment
  • Fax documents to the SNAP department Fax # (904) 516-9203
  • Upload your documents  log into osstclient.deo.myflorida.com  go to FlJobConnect, use one of our one stop centers to drop off documents or email them to marketsnap@careersourcenefl.com
  • Call (904) 798-9230, this is the SNAP phone line it is open Monday – Friday from 9am - 4pm. or you can email them at marketsnap@careersourcenefl.com



What if I am disabled, I am receiving SSI, SSDI, I have applied for SSI, I have applied for SSI and my attorney… (anything related)?

Do the orientation, assessment and schedule your appointment in Florida Job Connect. The system will ask questions pertaining your situation, and then it will prompt you to print out a form, which you can have filled out by your physician. Fax the form to DCF. Fax: 1-866-886-4342

Or you can call DCF at 866-762-2237



What if I am going to school?

Do the orientation, assessment and schedule your intake appointment in Florida Job Connect. The system will ask questions pertaining your situation, and then it will prompt you to print out a form. Fill it out and fax it to DCF. Fax: 1-866-886-4342

If you are going to school more than half time (determined by each school) then DCF may exempt you.  If you are going to school less than half time, then those hours may count towards participation.

Or you can call DCF at 866-762-2237



What if I am pregnant?

Do the orientation, assessment and schedule your intake appointment in Florida Job Connect. The system will ask questions pertaining your situation, and then it will prompt you to print out a form. Fill it out and fax it to DCF. Fax: 1-866-886-4342

Or you can call DCF at 866-762-2237



What if I am taking care of a disabled person?

Do the orientation, assessment and schedule your intake appointment in Florida Job Connect. The system will ask questions pertaining your situation, and then it will prompt you to print out a form. Fill it out and fax it to DCF. Fax: 1-866-886-4342

Or you can call DCF at 866-762-2237



What if I am working?

If you are working 30 or more hours a week, or making at least $217.50 per week, you may be exempt by DCF.  Do the orientation, assessment and schedule your intake appointment in Florida Job Connect. The system will ask questions pertaining your situation, and then it will prompt you to print out a form. Fill it out and fax it to DCF. Fax: 1-866-886-4342

If you are working less than that, we may count your work hours towards participation.



I am in a drug or alcohol treatment program or have Mental Health issues

(It does NOT have to be residential, but it must be more than AA or NA)

Do the orientation, assessment and schedule your intake appointment in Florida Job Connect. The system will ask questions pertaining your situation, and then it will prompt you to print out a form. Fill it out and fax it to DCF. Fax: 1-866-886-4342

Or you can call DCF at 866-762-2237



The computer system keeps failing/giving me errors. What do I do?

There are a lot of people trying to access the system at the same time.  You have 7 days to complete the orientation and the assessment and schedule an appointment. If you can, try to access the system at different times in the day, including early mornings and/or late evenings.



What do I do if I don’t have a computer?

You can go to any of the CareerSource Centers, your local library or use our mobile access point   

(Find locations closest to you click here)



How can I contact DCF?

Department of Children and Families:

Phone: 1-866-762-2237 (Agents are available 8:00 a.m. to 5:00 p.m. Monday thru Friday)

Mail: 
Access Central Mail Center
P.O. Box 1770
Ocala, FL 34478-1770
Fax: 1-866-886-4342