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Unemployment

Disaster Unemployment Assistance (DUA) is available to Florida businesses and residents whose employment or self-employment was lost or interrupted as a result of Hurricane Irma.

The Florida Department of Economic Opportunity is currently accepting applications for DUA from residents and businesses in Brevard, Broward, Charlotte, Citrus, Clay, Collier, DeSoto, Duval, Flagler, Glades, Hardee, Hendry, Hernando, Highlands, Hillsborough, Indian River, Lake, Lee, Manatee, Marion, Martin, Miami-Dade, Monroe, Orange, Okeechobee, Osceola, Palm Beach, Pasco, Pinellas, Polk, Putnam, Sarasota, Seminole, St. Johns, St. Lucie, Sumter, and Volusia counties.

Individuals affected in these designated-disaster areas must file DUA applications by October 13, 2017.
Disaster Unemployment Assistance is available to those who:
  • Worked or were self-employed or were scheduled to begin work or self-employment;
  • Are not able to work or perform services because of physical damage of destruction to the place of employment as a direct result of the disaster;
  • Can establish that the work or self-employment they can no longer perform was their principal source of income;
  • Do not qualify for regular unemployment benefits from any state;
  • Cannot perform work or self-employment because of an injury as a direct result of the disaster; or
  • Became the breadwinner or major supporter of a household because of the death of the head of household.

Applications filed after the deadline will be considered untimely and DUA benefits may be denied unless the individual provides good cause. Applicants must submit their Social Security number, check stubs and documentation to support the claim that they were working or self-employed when the disaster occurred. In some cases, additional documentation may be required. To receive DUA benefits, all required documentation must be submitted within 21 days from the date the DUA application is filed.

DUA is available from weeks of unemployment beginning September 10, 2017 until ­­­­­­­­­­­­­­­­­­­March 17, 2018, as long as the individual’s unemployment continues to be a result of the disaster. To file a DUA claim go to http://www.floridajobs.org/ or call 1-800-385-3920. Customer service representatives are available Monday through Friday from 8:00 a.m. to 5:00 p.m. Eastern Standard Time to assist claimants. For DUA claims information call 1-800-204-2418 and choose option 2 to speak to a customer service representative.

RE-EMPLOYMENT ASSISTANCE CLAIMS

In 2012, Florida's Unemployment Compensation was renamed Re-Employment Assistance.

The CONNECT system launched ​in 2013. The automated system allows jobseekers to file, manage and check in on their Re-employment Assistance (unemployment) claims. The system ​is available 24 hours a day for claimants to:
     

  •  Access your account 24 hours a day, 7 days a week
  •  View all of your claim information in one convenient place, including whether you have weeks to claim, issues to resolve, or any requests for additional information to process your claim.
  • Update information anytime – including change of address or phone number.
  • Choose the way you receive notifications from us – either electronically or by U.S. mail.

Contact DEO Directly at 1-800-204-2418

You will first be connected to our Automated Telephone System and presented with several self-service options. If you still need further assistance, you may select to be transferred to the RA Hotline to speak with a Contact Center Representative.

RA Automated Telephone System:

  • Access to information 24 hours a day, 7 days a week
  • Important program messages
  • Basic account information
  • Ability to change your PIN
  • Up-to-date payment information

RA Hotline:

  • Staffed Monday through Friday from 8:00 AM until 5:00 PM EST
  • Information about filing a Reemployment Assistance application
  • Ask questions about requesting benefit payment
  • Obtain detailed information about your account
  • All other inquiries

Other Contacts

Agency Assist - People who need assistance filing a claim online because of legal reasons, computer illiteracy, language barriers, or disabilities may call 1-800-681-8102.

RA Fraud Hotline - Reemployment Assistance Fraud is a third-degree felony and can result in jail time. Report RA fraud online or you may also report fraud by calling 1-800-342-9909.

Employer Contact Line – For assistance related to an employer’s CONNECT account, responding to requests for information, and chargeability issues, employers may call 1-877-846-8770.

DEO has provided the following resources to help you:

Contact DEO with questions and concerns  about CONNECT on Twitter at @FLCONNECTor @FLDEO on Facebook.

 


 

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For more information on the CONNECT system,
call DEO customer service at
(800) 204-2418
 
 
Are you a business looking for information on the new CONNECT system?