Resources to Help During this Time of Crisis

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Whether you’re out of work, working from home, or working in a front line, essential job, you’re worried. Worried about when this crisis will be over, worried about friend and loved ones who might be struggling, worried about your health and your community. We’ve compiled a list of resources, offered by state and federal agencies, private organizations, and non-profit organizations, that are available to help families, during this time. We hope these resources will be helpful to you or someone you know.
COVID-19 TESTING INFO The City of Jacksonville has set up drive-thru testing sites for COVID-19. Patients must complete a Telescope Health screening and receive a doctor’s order to be tested. Those experiencing COVID-19 can go to TelescopeHealth.com or download the Telescope Health app to complete the screening and receive an appointment. 
Childcare:  (Courtesy: Kids’ Hope Alliance) If you or someone you know is in search of emergency childcare services, call the Early Learning Coalition of Duval County at (904) 208-2040 to find a provider who is still open and has available space. Or you can visit their website here.The YMCA is providing limited options for first responders’ childcare. They also are offering a SCHOOL’S OUT CAMP, with very limited seating, for healthy children, at the following YMCA locations: Dye Clay Family YMCA, Barco Newton YMCA, Ponte Vedra YMCA, duPont YMCA Youth Development Campus, YMCA Yulee Kids Campus, Flagler Center YMCA, YMCA at Flagler Health+ Village.
For more details or to enroll online visit FCYMCA.org  

Food: DCPS is handing out free, “Grab and Go” sack lunches and snacks at all DCPS schools from 11 am until 1 pm, Monday through Friday. You must have a child present in order to be given a lunch, but you do not have to go to your child’s specific school.

Feeding Northeast Florida is providing agencies with “Family Meal Kits” that contain shelf-stable food items, produce, and meat when available. Click here to see the full list of participating agencies.FoodFinder is a national website that shows low-income families when and where to get free food from their closest pantry. There is also a mobile app, search for “Food Finder- Fighting Hunger.”Text FLKIDSMEALS to 211-211 to find the closest participating Summer BreakSpot location with free meals available. Residents can also call 2-1-1 to speak with a live operator for additional information. 

Internet: For students who may need internet access, Comcast is offering short-term free internet access for families that qualify. Find more details here.Xfinity WiFi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots, and then launch a browser. 

Mental Health: Florida Blue and New Directions Behavioral Health have teamed up to offer a hotline to help Floridians deal with their anxiety over the COVID-19 crisis. Specially trained behavioral health counselors will answer the phone 24-hours a day and offer assistance in both English and Spanish. To receive assistance, please call 833-848-1762.

Full Service Schools will continue to provide mental health therapists to DCPS students. The therapists are available via telehealth. If your child needs mental health services, contact their school to be put in touch with their therapist.Get support regarding your anxiety or stress by speaking to a trained counselor at SAMHSA Disaster Distress Helpline at 1-800-985-5990 or by texting TalkWithUS 66746.

The Centers for Disease Control provides helpful information regarding mental health and coping during a disaster, including tips to reduce stress. Click here to read. 

Electric/Water JEA is suspending service disconnections for customers unable to pay their bills during the COVID-19 disaster. You should not have your power or water cut off for failure to pay. Click here for payment arrangements and payment extensions.  

Senior Citizens: Meals on Wheels delivers nutritious meals to seniors. Click here to find services in your area.The Emergency Home Energy Assistance Program (EHEAP) is available to assist seniors who are over 60 years old, and make less than 150 percent of the poverty level, catch up on their energy bills and prevent service disconnection. Seniors can receive benefits of up to $600 twice per year, which are paid directly to their energy provider. To apply for benefits, seniors, or persons who know seniors needing assistance, should call (904) 630-CITY and request EHEAP assistance.

Aging True is a non-profit, charitable organization that provides a spectrum of services to seniors, including in home mental health care, therapy, and mobile health assessments. Call 904-807-7219 for information about their services, or click here visit their website. 

Struggling Small Business Owners: The Florida Small Business Emergency Bridge Loan program is currently available to small business owners located in all Florida counties statewide that experienced economic damage as a result of COVID-19. For more details or to apply for a loan, click here.Through the US Small Business Disaster Loan Assistance program, small business owners in Florida and Georgia, as well as many other states, are currently eligible to apply for a low-interest loan due to Coronavirus (COVID-19). Click here to apply. 

Unemployment: Click here to file an unemployment claim online.Or call 1-800-204-2418 to file a claim on the phone.  

Additional Resources: 2-1-1 is a FREE service provided by United Way that connects area residents to critical health and social service resources when they need help. From help with a household bill, food assistance, or counseling for suicide prevention, United Way’s 2-1-1 helpline is open 24 hours a day, 7 days a week, year-round. Just dial 211.