CareerSource Northeast Florida Jacksonville, Florida, United States
Welfare Transition/SNAP E&T
CareerSource NEFL Gateway One-Stop Center
5000 Norwood Avenue, Suite 2
Jacksonville, FL 32208
Employment Type:
Full-time – This is a full time grant funded position – Grade 6
Condition of Employment:
As a condition of pre-employment eligibility, a Level 1 security background screening is required, which consists of a check of the State of Florida law enforcement records.
General Description:
Works under direction of the Regional Program Director SNAP E&T/Welfare Transition with assisting in providing career guidance, recruiting, interviewing, assessments, referrals and job matching services to a diverse customer base while adhering to performance measures within a fast paced, time sensitive case management environment. This is a position working with the public and is designated as a position of special trust. Specific duties include but are not limited to the following:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Assist in providing programmatic guidance related to Welfare Transition (WT) and Supplements Nutrition Assistance Program (SNAP) policies for staff and other stakeholders.
- Assist with monitoring assigned operational goals and objectives to ensure that activities meet or exceed performance standards.
- Assist with reviews and monitoring programmatic compliance with federal, state and local statues, regulations and policies.
- Provides recommendations for areas of improvement to ensure compliance with FCWD policies and Standard Operating Procedures.
- Provides guidance and creates, maintains and updates customer case files in accordance with defined standards and enters information into appropriate systems.
- Monitors case files for accuracy and provides to feedback to staff, as required, ensuring all services provided are accurately entered in the system per applicable regulations and internal requirements.
- Determines and provides guidance to staff on customer suitability for training; calculates eligibility for support services and prepares requests for support services to authorize payment for childcare, transportation allowance, training, uniforms, and related fees; submits requests to supervisor for review and approval prior to customer discussion or distribution.
- Assess and evaluate job seekers to identify employment goals creating a career pathway to include achievement of objectives and appropriate combination of services and referral to partners and community resources.
- Monitors, documents and reports non-compliance of programs, which may lead to termination of benefits.
- Utilize one or more of the CareerSource related program tools, One Stop Service Tracking (OSST), FLORIDA, Employ Florida, (electronic filing system) and associated system tracking software.
- Prepares customer for entry into employment by detailing employment informational resources, training opportunities, and career planning as appropriate.
- Refers customer to basic skills, aptitude, and vocational tests as deemed necessary.
- Overseas records of customer interactions, records details of inquiries, complaints, comments as well as actions taken via system case notes.
- Answers unscheduled or escalated incoming calls to address the needs of the customer.
- Prepare and attends fair hearings and hardship reviews providing supporting documentation and explanation of actions taken in providing WT/SNAP customer service.
- Works closely with management and reports inconsistency in staff job performance, work schedules and provides feedback as required.
- Facilitate staff training, presentations and assist with developing written guidance to enhance program outcomes and improve performance measures.
ADDITIONAL DUTIES AND RESPONSBILITIES:
- Prepares and provides labor market information, hiring trends and wage data as requested.
- Attend meetings and conferences as required.
- Performs other duties and responsibilities as assigned.
Qualifications and Education Requirements:
MINMUM QUALIFICATIONS:
KNOWLEDGE SKILLS AND ABILITIES:
- Ability to self-manage and demonstrates critical thinking and decision making while in the field.
- Case Management experience; ability to engage and maintain positive customer relationships.
- Ability to work independently by planning, organizing and coordinating work assignments.
- Ability to work effectively in a team environment; maintains a professional working relationship with management, colleagues and other agencies and uses good judgment in recognizing scope of authority.
- Ability to communicate effectively, both verbally and in writing and ability to listen effectively.
- Ability to manage in person and telephone interaction efficiently and courteously.
- Ability to multitask in a fast-paced environment.
- Proficient in the application of Microsoft Word, Excel, Outlook and other applications.
- Ability to assess a job seeker and create a career pathway by research, program knowledge and critical thinking.
- Ability to learn and become proficient in all pertinent CareerSource technology and systems, including Employ Florida, the CareerSource website and others as required or requested.
- Ability to maintain strict confidentiality when exposed to sensitive information.
EDUCATION/EXPERIENCE:
Bachelor’s degree from an accredited college or university preferred. Four (4) years’ experience in career development or related experience and two (2) years of case management experience preferred. Professional or nonprofessional experience may substitute on a year-for-year basis for the required college education.
OTHER JOB-RELATED REQUIREMENTS:
- Obtain Florida Workforce Professional Tier I mandatory within one-year (12) months of date of hire.
- Participates in 15 hours of continuing education to maintain Workforce Professional Certification.
- Compliance with the Health Insurance Portability and Accountability Act (HIPPA).
- Compliance with workplace safety to prevent on-the-job injuries by adhering to First Cost Workforce Development policy.
- May be required to travel locally and must provide own transportation.
WORK ENVIRONMENT/PHYSICAL DEMANDS:
- Working indoors and occasional vehicular travel encountered.
- Prolonged period of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
Benefits:
Medical, Dental, Life Insurance (1 x annual base at no cost), Vision, FSA, Tricare Supplemental, AFLAC Supplemental, Florida Retirement System (Pension/Investment), State of Florida Deferred Compensation Plan, Financial Wellness Education Program, Employee Assistance Program, Tuition Reimbursement, Annual Leave, Sick Leave, Sick Leave Bank, two Personal Days, nine paid Holidays, Flexible Work Schedules
Working Hours: (A) Daily from 8:00 a.m. to 5:00 p.m. (B) Total Hours in workweek: 40 (C) Workweek: Monday – Friday
Work hours may fluctuate. Alternative/flex schedules as approved.
Reasonable accommodation may be made to enable qualified persons with disabilities to perform the essential functions of this position.
Equal Employment Opportunity (EEO) Employer:
First Coast Workforce Development Consortium (FCWDC) is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. FCWDC makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Salary: $46,528.00
Submission Instructions
Position opened on September 24, 2024 and closes on September 30, 2024. Interested candidates please send resumes to Javetta Fleury @ jfleury@careersourcenefl.com.