Managers and Leaders

Managers and leaders are both essential to a company, but they play very different roles. Continue reading “Managers and Leaders”…

Happy Boss' Day – Sincerely, Your BFF

A new study by Olivet Nazarene University set out to identify trends in boss-employee relationships to see what the new “normal” is. The university surveyed 3,000 Americans about different barometers of closeness. Continue reading “Happy Boss' Day – Sincerely, Your BFF”…

When to put it in Writing

Volumes have been written about when not to write. If you have something difficult to say, it’s best to say it in person, or so the advisors will tell you. Email (that’s how most business writing occurs today) is certainly not an ideal medium for tough conversations; it can be cold and impersonal. If you have a good relationship with someone, you want to temper your difficult conversation with personal signals; empathy is easier to express in person. But there are times when writing is the best medium. Continue reading “When to put it in Writing”…

The Languages of Appreciation

Gary Chapman and Paul White are the authors of The 5 Languages of Appreciation in the Workplace. Their book discusses why appreciation is one of the most important elements of employee motivation and satisfaction. That sounds elementary, and perhaps it is. Everyone, after all, wants workers to feel appreciated. The art is in figuring out how to make an individual feel it; the same kind of appreciation can have very different effects on different people. Over the next few posts, we’ll discuss the five “languages” of appreciation that Chapman and White examine. Continue reading “The Languages of Appreciation”…

Language of Appreciation: Words of Affirmation

“Thanks – you did a great job today.” It’s the simplest form of appreciation and in most cases it’s enough to warm a worker’s heart. Words of affirmation are one of the “languages of appreciation” that managers and team members use almost every day. But are they using it well? Continue reading “Language of Appreciation: Words of Affirmation”…

Language of Appreciation: Quality Time

Quality time people plan activities that bring the team together: supervisors who organize pot luck lunches or take the team out for coffee after the conference are showing their appreciation is this tangible way. If you have a team member or manager who tends to connect by dropping by for a chat, pay attention to this signal; it’s easy to get it wrong. Some managers tend to view requests for quality time as intrusive, or as asking for “friendship” instead of affirmation. Likewise, some workers don’t necessarily want to spend face to face time with their managers; they’d rather focus on getting work done. Continue reading “Language of Appreciation: Quality Time”…