904 356-JOBS (5627) • Book an Appointment

904 356-JOBS (5627) • Book an Appointment

CareerSource Northeast Florida St. Augustine, Florida, United States

Employment Type:
Full-time – This is a full time position – Grade 2

Condition of Employment:

As a condition of pre-employment eligibility, a drug test and a Level 1 security background screening is required, which consists of fingerprinting and a check of local, state and national law enforcement records.

General Description:

Works under general direction of District Director; provides recruiting, interviewing, assessment, referral and job matching services to a diverse customer base.  The Workforce Services Representative interprets customer skills to determine and recommend vocational objectives.  This is a position working with the general public and is designated as a position of special trust.  Specific duties include the following:

Essential Duties and Responsibilities:

Customer Service:

  • Assists in preparing customers for entry into employment by providing employment opportunity information, resume critique, resume writing, interviewing skills, training opportunities and career planning.
  • Responsible for obtaining identification to include accurately categorizing the job seeker into the appropriate customer tracking systems.
  • Informs customers of job requirements, customer and employer’s rights and responsibilities, and makes follow-up calls for employment verification.
  • Reviews applications for completeness and evaluates work history, education, job skills, as they relate to an individual being job ready.
  • Assists customers with job search:  internet usage, completing on-line applications, posting resumes and provides quality job referrals.
  • Support jobseekers identified with barriers to employment (Ex-Offenders, MSFW, Youth, Disability) by providing knowledge and expertise along with follow-up resulting in suitable employment.
  • Create opportunities for individuals at all skill levels and levels of experience by providing customers labor market, job driven information, while offering customers the opportunity to receive both skill-development and job matching services.
  • Performs front desk activities: proactively greets customers and provides an orientation on the One Stop System.
  • Refers and administers basic skills, aptitude and vocational interest tests.  Interprets and communicates results. 

Case Management:

  • Responsible for assessing and evaluating job seekers to identify employment goals creating a career pathway to include achievement objectives and appropriate combination of services and referral to partners and community resources.
  • Conducts follow-up activities pre and post-employment per policy, maintains and documents all activities in Employ Florida and SARA.
  • Determines and calculates customer eligibility for programs and/or support services as appropriate.
  • Creates, maintains and updates hard copy customer case files as well as data base files in accordance with audit standards.
  • Reports non-compliance of programs which may lead to termination of benefits.
  • Creates and utilizes an Employment Development Plan (EDP) to lead customers in the appropriate direction for sustained employment.
  • Enters customer accountable activity information into data system.
  • Creates support services authorization requests to authorize payment for individual training accounts (ITA).
  • Conducts one-on-one interviews with identified Unemployment Compensation customers.

Business Services: 

  • Monitors job listings by reviewing job requirements, duties and conditions of employment for matching to customers’ background and experience. 
  • Coordinates and participates in job fairs/recruitments, in or out of center, as required.
  • Provides assistance to businesses such as resume screening, assessments and interview scheduling.


  • Reads emails and listens to voice mails to determine customer priorities daily.
  • Provides labor market information, hiring trends and wage data as needed.  E-mails and faxes applications and resumes to employers.

Additional Duties and Responsibilities:

  • Provides mentoring to new hire staff members.
  • Participates in partner activities as necessary.


Knowledge, Skills and Abilities:

  1. Ability to work independently by planning, organizing and coordinating work assignments.
  2. Case Management experience; ability to engage and maintain positive customer relationships.
  3. Ability to work effectively in a team environment; maintains a professional working relationship with management, co-workers and general public.
  4. Proficient in the application of Microsoft Word, Excel, calendar and other pertinent applications.
  5. Ability to maintain strict confidentiality when exposed to sensitive information.
  6. Knowledge of/ability to communicate effectively in a service-oriented environment:  speaks clearly and correctly, communicates effectively in writing and ability to listen effectively.
  7. Ability to manage email and telephone activity efficiently and courteously.
  8. Ability to assess a job seeker and create a career pathway by research, program knowledge and critical thinking.


These worker characteristics are normally acquired through a bachelor’s degree from a recognized four-year college or university and two years’ experience in career development or related experience.  Professional or nonprofessional experience may substitute on a year-for-year basis for the required college education.  Obtain Florida Workforce Professional Tier I mandatory within twelve (12) months of date of hire.  

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.   While performing the duties of this job, the employee is regularly required to sit and/or stand (possibly 8 hours per day), talk, see, hear and extensive use of hands.  The employee is regularly required to stand, walk and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds. 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  The noise level in the work environment is usually moderate.  Temperature fluctuates.  Lighting is standard office fluorescent.


Medical, Dental, Life Insurance (1 x annual base at no cost), Vision, FSA, TriCare Supplemental, AFLAC Supplemental, Florida Retirement System (Pension/Investment), Employee Assistance Program, Annual leave, Sick leave, two Personal Days, nine paid Holidays

Working Hours: (A) Daily from 8:00 a.m. to 5:00 p.m. (B) Total Hours in workweek: 40 (C) Workweek: Monday – Friday

Work hours may fluctuate. Alternative/flex schedules as approved.

Reasonable accommodation may be made to enable qualified persons with disabilities to perform the essential functions of this position.

Salary: $30,520.00

Submission Instructions Position opens on December 1, 2021 and closes on December 15, 2021. Interested candidates please send resumes to Renee Williams @ rwilliams@careersourcenefl.com