Florida Commerce, CareerSource Northeast Florida, Fleming CareerSource Center, Fleming Island, Florida, United States
Employment Security Representative II – Fleming Island, FL
Employment Type:
Full-time – This is a State of Florida grant funded position – Grade 017
Condition of Employment:
As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state and national law enforcement records.
General Description:
This is a professional position within the CareerSource One Stop system responsible for providing training, education, career counseling and job placement services to a broad range of customers. These services are identified as Career Services: i.e. basic career services and individualized career services in accordance with Workforce Innovation and Opportunity Act, WIOA Title III.
The specific work unit in which the position is in our Fleming Island Career Center located in Fleming Island, FL
Essential Duties and Responsibilities:
This is a professional position within the CareerSource One Stop system responsible for providing training, education, career counseling and job placement services to a broad range of customers. These services are identified as Career Services: i.e. basic career services and individualized career services in accordance with Workforce Innovation and Opportunity Act, WIOA Title III.
Proactively greets customers and provides information on the CareerSource Service system, labor market information, hiring trends, employment opportunities and employer demands. Provides basic career services to all individuals seeking services either through individual assistance or group orientations. Refers and/or administers- assessments to determine customer’s job readiness through aptitudes, interests, personal characteristics, education and work history, skill levels, language proficiency and supportive service needs. Provides Labor Exchange services in Resource Room area by assisting customers with job search; to include internet usage, on-line applications and posting of resumes. Assistance is also provided through one-on-one or in a group orientation – consisting of interviewing techniques, effective job searches, resume assistance, employment applications, and other -services relating to the elimination of barriers to become self-sufficient and securing gainful employment. Refers customers to community resources for appropriate employment related services and/or available supportive services through these sources as well as other programs…i.e. Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), VETERAN PROGRAMS.
Provides individualized career services by engaging with customers to determine that these services are appropriate for an individual to obtain or retain employment. These services include: comprehensive and specialized assessments of skill levels and services needed, in-depth interviewing and evaluation to identify employment barriers and employment goals; development of an individual employment plan; group and/or individual counseling and mentoring; career planning (e.g. case management); short-term and long-term pre-vocational services; and coordination of internships and work experiences that are linked to careers, as well as financial literacy services, and workforce preparation activities that help an individual acquire basic academic, critical thinking, self-management skills as well as other competencies. Monitors job listings by reviewing job requirements, duties and conditions of employment for matching to customers’ background and expertise
Records and monitors customer interaction and contact by entering data into appropriate system as required. Those systems include but are not limited to: (Employ Florida, SARA, Cabinet Document Management System etc.). Promotes CareerSource services and programs throughout the community via telephone, email and verbal communication. Proactively greets and scans in customers utilizing customer tracking software. Participates in job fairs and recruitments as required, which may include assistance to businesses such as resume screening, interview and/or assessment scheduling.
Performs other related duties as required or assigned.
MINIMUM QUALIFICATIONS:
Knowledge, Skills, and Abilities:
- Knowledge of the labor exchange process, strong customer relations skills
- Computer application skills, working knowledge/experience using Microsoft applications.
- Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing
- Ability to work effectively as part of a team.
- Ability to utilize problem-solving techniques.
- Knowledge of the principles and techniques of effective customer service and the ability to provide excellent customer service.
- Skilled in group presentations, workshop instruction and/or facilitation
- Ability to deal with the public in a tactful, courteous and effective manner.
- Knowledge of the basic principles of counseling and case management
- Ability to conduct effective interviews.
- Ability to listen effectively.
- Ability to establish and maintain effective working relationships with others.
- Ability to work independently by planning, organizing and coordinating work assignments.
- Ability to understand and apply applicable rules, regulations, policies and procedures.
- Ability to work relatively independently at times and with supervision as needed.
Other Requirements that may be required for the position:
- The incumbent must possess or obtain certification as a workforce Professional within one (1) year of employment in the position.
- Required to travel locally and must furnish own transportation.
- Working hours: (A) Daily from 8 to 5 (B) Total hours in workweek: 40 (C) Workweek: Monday – Friday
Education/Experience:
- A bachelor’s degree from an accredited college or university and two years of professional employment security, business/management, administrative, or communication experience. (May substitute experience noted above on a year for year basis for college degree).
- Professional or nonprofessional experience in areas related to employment security: interviewing, counseling, job placement, aptitude testing and assessments, job development, or job analysis may substitute on a year-for-year basis for the required college education.
WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!
| ** State Group Insurance coverage options+ (health, life, dental, vision, and other supplemental option) | * Retirement plan options, including employer contributions (www.myfrs.com) |
| ** Nine paid holidays and a Personal Holiday each year | * Annual and Sick Leave Benefits |
| * *Student Loan Forgiveness Program (Eligibility required) | * Flexible Spending Accounts |
| * *Tuition Fee Waivers (Accepted by major Florida colleges/universities) | * Ongoing comprehensive training provided |
| * Career Growth | * Highly skilled, professional environment |
For a more complete list of benefits, visit www.mybenefits.myflorida.com.
| * We care about the success of our employees. | * We care about the success of our clients. |
| * We are always improving our technology, our tools, our customer’s experiences, and ourselves. | * A rewarding experience for reliable, compassionate, and professional employees. |
Reasonable accommodation may be made to enable qualified persons with disabilities to perform the essential functions of this position.
Salary: $35,000.00
Submission Instructions
Commerce has an opening for (1) Employment Security Representatives II located at the Fleming Island, CareerSource Center, Position opens on August 19, 2024, and closes on August 30, 2024. Interested candidates can apply at https://jobs.myflorida.com