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Re-Employment Assistance Claims

Having trouble filing your claim online? Here’s a downloadable paper version you can mail.

The Department of Economic Opportunity (DEO) has developed a downloadable application that is available at the link below. You need to scroll down the page a bit and then you will see a link that says “Download Paper Application”.  People can download the form, complete it, and mail it to the address provided by DEO. This method will likely take a bit longer in terms of getting benefits but it does provide an alternative way of applying.


File your claim online

CONNECT is an automated system that allows job seekers to file, manage, and check in on their Re-employment Assistance (unemployment) claims. The system ​is available 24 hours a day for claimants to:

  • Access your account 24 hours a day, 7 days a week
  • View all of your claim information in one convenient place, including whether you have weeks to claim, issues to resolve, or any requests for additional information to process your claim.
  • Update information anytime – including change of address or phone number.
  • Choose the way you receive notifications from us – either electronically or by U.S. mail.

Contact DEO Directly at 1-800-204-2418

You will first be connected to our Automated Telephone System and presented with several self-service options. If you still need further assistance, you may select to be transferred to the RA Hotline to speak with a Contact Center Representative.

RA Automated Telephone System:

  • Access to information 24 hours a day, 7 days a week
  • Important program messages
  • Basic account information
  • Ability to change your PIN
  • Up-to-date payment information

RA Hotline:

  • Staffed Monday through Friday from 8:00 AM until 5:00 PM EST
  • Information about filing a Reemployment Assistance application
  • Ask questions about requesting benefit payment
  • Obtain detailed information about your account
  • All other inquiries

Do you need to log your work search activities? Use this PDF form.

Work Search Record Form

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For more information on the CONNECT system, call DEO customer service at (800) 204-2418 or visit www.floridajobs.org. 
Are you a business looking for information on the CONNECT system?

Click here to find information for business owners.

Other Contacts

Agency Assist – People who need assistance filing a claim online because of legal reasons, computer illiteracy, language barriers, or disabilities may call 1-800-681-8102.

RA Fraud Hotline – Reemployment Assistance Fraud is a third-degree felony and can result in jail time. Report RA fraud online or you may also report fraud by calling 1-800-342-9909.

Employer Contact Line – For assistance related to an employer’s CONNECT account, responding to requests for information, and chargeability issues, employers may call 1-877-846-8770.

DEO has provided the following resources to help you:

Contact DEO with questions and concerns about CONNECT on Twitter at @FLCONNECTor @FLDEO on Facebook.

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