CareerSource Northeast Florida Jacksonville, Florida, United States
Gateway One-Stop Center
5000 Norwood Avenue, Suite 2
Jacksonville, FL 32208
Employment Type:
Full-time – This is a full time grant funded position – Grade 2
Condition of Employment:
As a condition of pre-employment eligibility, a Level 1 security background screening is required, which consists of a check of the State of Florida law enforcement records.
General Description:
Works under general direction of Assistant Director; provides recruiting, interviewing, assessment, referral and job matching services to a diverse customer base. The Workforce Services Representative II interprets customer skills to determine and recommend vocational objectives. This is a bilingual position working with the general public and is designated as a position of special trust. Specific duties include the following:
Essential Duties and Responsibilities:
Customer Service:
- Assists in preparing customers for entry into employment by providing employment opportunity information, resume critique, resume writing, interviewing skills, training opportunities and career planning in two or more languages.
- Responsible for obtaining identification to include accurately categorizing the job seeker into the appropriate customer tracking systems.
- Informs customers of job requirements, customer and employer’s rights and responsibilities, and makes follow-up calls for employment verification in two or more languages.
- Reviews applications for completeness and evaluates work history, education, job skills, as they relate to an individual being job ready.
- Assists customers in two or more languages with job search: internet usage, completing on-line applications, posting resumes and provides quality job referrals.
- Support jobseekers identified with barriers to employment (Ex-Offenders, MSFW, Youth, Disability) by providing knowledge and expertise along with follow-up resulting in suitable employment in two or more languages.
- Create opportunities for individuals at all skill levels and levels of experience by providing customers labor market, job driven information, while offering customers the opportunity to receive both skill-development and job matching services in two or more languages.
- Performs front desk activities: proactively greets customers and provides an orientation on the One Stop System in two or more languages.
- Refers and administers basic skills, aptitude and vocational interest tests. Interprets and communicates results in two or more languages.
Case Management:
- Responsible for assessing and evaluating job seekers to identify employment goals creating a career pathway to include achievement objectives and appropriate combination of services and referral to partners and community resources.
- Conducts follow-up activities pre- and post-employment per policy, maintains and documents all activities in Employ Florida and SARA.
- Determines and calculates customer eligibility for programs and/or support services as appropriate.
- Creates, maintains and updates hard copy customer case files as well as data base files in accordance with audit standards.
- Reports non-compliance of programs which may lead to termination of benefits.
- Creates and utilizes an Employment Development Plan (EDP) to lead customers in the appropriate direction for sustained employment.
- Enters customer accountable activity information into data system.
- Creates support services authorization requests to authorize payment for individual training accounts (ITA).
- Conducts one-on-one interviews with identified Unemployment Compensation customers.
Business Services:
- Monitors job listings by reviewing job requirements, duties and conditions of employment for matching to customers’ background and experience.
- Coordinates and participates in job fairs/recruitments, in or out of center, as required.
- Provides assistance to businesses such as resume screening, assessments and interview scheduling.
Communication:
- Reads emails and listens to voice mails to determine customer priorities daily.
- Provides labor market information, hiring trends and wage data as needed. E-mails and faxes applications and resumes to employers.
Additional Duties and Responsibilities:
- Assists customers in any other area deemed necessary.
- Provides mentoring to new hire staff members.
- Participates in partner activities as necessary.
- Performs other duties and responsibilities as may be assigned.
MINIMUM QUALIFICATIONS:
Knowledge, Skills and Abilities:
- Ability to work independently by planning, organizing and coordinating work assignments.
- Case Management experience; ability to engage and maintain positive customer relationships in two or more languages.
- Ability to work effectively in a team environment; maintains a professional working relationship with management, co-workers and general public.
- Proficient in the application of Microsoft Word, Excel, Outlook and other applications.
- Ability to maintain strict confidentiality when exposed to sensitive information/issues.
- Ability to communicate effectively in two or more languages, both verbally and in writing and ability to listen effectively.
- Ability to manage email and telephone activity efficiently and courteously.
- Ability to assess a job seeker and create a career pathway by research, program knowledge and critical thinking.
Education/Experience:
Bachelor’s degree from an accredited college or university preferred. Two (2) years of professional experience in career development or related field required. Professional or nonprofessional experience may substitute on a year-for-year basis for the preferred college education.
OTHER JOB-RELATED REQUIREMENTS:
- Florida Workforce Professional Tier 1 mandatory within one-year (12) months of date of hire.
- Participates in 15 hours of continuing education annual to maintain Workforce Professional Certification.
- Compliance with the Health Insurance Portability and Accountability Act (HIPPA).
- Compliance with workplace safety to prevent on-the-job injuries by adhering to First Coast Workforce Development policy.
- Local travel may be required and must provide own transportation.
- Must pass Bilingual Designation Tests prior to date of assignment.
WORK ENVIRONMENT/PHYSICAL DEMANDS:
- Workingindoors and occasional vehicular travel encountered.
- Prolonged period of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
Benefits:
Medical, Dental, Life Insurance (1 x annual base at no cost), Vision, FSA, Tricare Supplemental, AFLAC Supplemental, Florida Retirement System (Pension/Investment), State of Florida Deferred Compensation Plan, Financial Wellness Education Program, Employee Assistance Program, Tuition Reimbursement, Annual Leave, Sick Leave, Sick Leave Bank, two Personal Days, nine paid Holidays, Bailey’s Gym Membership, Flexible Work Schedules
Working Hours: (A) Daily from 8:00 a.m. to 5:00 p.m. (B) Total Hours in workweek: 40 (C) Workweek: Monday – Friday
Work hours may fluctuate. Alternative/flex schedules as approved.
Reasonable accommodation may be made to enable qualified persons with disabilities to perform the essential functions of this position.
*Pay differential will be determined by the number and proficiency of foreign languages. Please note, Spanish is preferred. Applicant will be required to successfully complete Bilingual Designation Tests prior to date of assignment.*
Equal Employment Opportunity (EEO) Employer:
First Coast Workforce Development Consortium (FCWDC) is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. FCWDC makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Salary: $34,011.00
Submission Instructions
Position opened on May 10, 2024 and closes on May 16, 2024. Interested candidates please send resumes to Stacey Smith @ ssmith@careersourcenefl.com.