Welfare Transition Program (TANF)

Welfare Transition Program (TANF)


Based on information received from the Department of Children and Families (DCF), you have been referred to CAREERSOURCE NORTHEAST FLORIDA.

Complete Your Work Registration

•Log into the One Stop Tracking System (OSST) at https://osstclient.deo.myflorida.com  
•You  will log in as a new user and enter the following information 
• Your social security number with no dashes or spaces 

•Your date of birth month/ date/ year and the 5 - digit zip code you used when applying for benefits

You will need to complete the follow tasks in OSST:

1. Online Orientation - information about the program 

2. Needs and Barrier Assessment

Register in Employ Florida at www.employflorida.com

  • Update or create a resume in Employ Florida
DUVAL COUNTY CUSTOMERS ONLY -  follow the instructions below
After you have completed the 2 steps above, call 213-3900  to reserve a seat for the applicant workshop to be held at 300 East Monroe Street on
Wednesdays at 9:30 a.m..

Once you have completed work registration and receiving benefits, you are referred as a mandatory participant in the Welfare Transition (WT) program.

In order for us to help you take the next steps towards finding employment and becoming self-sufficient, we must meet with you to assess your employment goals, barriers to becoming employed, and to complete your Individual Responsibility Plan (IRP).

Review the instructions below, as it is important that you complete the steps listed by the date listed on the Notice of Mandatory Participation Letter you received in the mail.

Step 1:  Complete the Initial Assessment

  • Log in to the One Stop Service Tracking (OSST) system at this link https://osstclient.deo.myflorida.com. Use the login information you used when you completed your online orientation and needs and barrier assessment.
  • The initial assessment must be completed before you can meet with a Career Manager.  This assessment will ask you about your education, skills and employment history

If you do not know your login information, go to the link above and click on “forgot” to retrieve your user ID and/or reset your password.

  • If you did not complete orientation before getting this letter, go to the URL, click “New User” and follow the instructions to set up your password to complete the Initial Assessment.  

Step 2: Schedule your intake appointment   

  • Call (904) 213-3900 to schedule your intake appointment, this must be completed within (7) seven days of receiving your Notice of Mandatory Participation Letter.

Click HERE for CareerSource NEFL locations and contact information.

Step 3: Attend the intake appointment/meet your case manager 

  • Arrive at least 10-15 minutes early
  • Children are not allowed  
  • Plan about 1 hours for the appointment
  • Free parking is available at all locations
  • Appropriate dress required.    Click here for the CSNEFL Dress Code

Instructions for a Sanction Lift Request

Penalty (Sanction) Levels and penalty periods

  • Level 1 Penalty, loss of TCA for 10-days or until customer complies with the WTP program.
  • Level 2 Penalty, loss of TCA for one month or until customer complies with the WTP program, whichever is longer.
  • Level 3 Penalty, loss of TCA for three months or until customer complies with the WTP program, whichever is longer.

If your case has been sanctioned and you have served the penalty (sanction) period  complete the step below:

Include the following information in your email:

  • Your first and last name
  • The last four digits of your social security number
  • A phone number where you can be reached

After you have emailed sancmarkettanf@careersourcenefl.com , look for a reply email with further instructions from the CareerSource staff. Please wait at least 2 business days for a reply to your email.

What happens once you are receiving cash benefits:

 This is a work program, and everyone is required to participate at some level.

Participation Requirements

Once you have been assigned a case manager, you will be required to participate and turn in documentation. The date these documents are due will be on the Individual Responsibility Plan you (IRP) you create with your case worker.

You are required to complete a certain number of hours each week, and a total number of hours each month. Refer to your IRP for which assignments you are required to complete.


Contact DCF & CareerSource within ten days of becoming employed. Have your employer complete the Employment verification form (see form below) and return it to the CareerSource NEFL office.

Job Search/Job Readiness

You can search for employment

  • Using Employ Florida  www.employflorida.com or  other employment sites such as Indeed,  Career Builder or Monster.
  • Attending job fairs and recruitment's
  • Applying in person 


You can use the following websites to complete your assigned hours 

  • Attend a vocational training program, enroll in a GED program, use or online education sites such as ALISON which is located on Employ Florida website or 21 CENTURY SKILLS (link http://bit.ly/1FKpDqG ) to increase your basic skills, computer skills, or work place skills.
  • Self -initiated vocational and educational training may be considered; you will need to provide documentation of enrollment on letterhead from your school and a course of study with hours. Additional documentation may be needed. (Online classes that cannot be verified by staff will not be accepted.) 
  • Additional online sites can be approved through your case manager 

Community Service/ Work Experience

  • Must be completed at an approved non-profit organization

Transportation Assistance

If you are interested in receiving help with your job search efforts, you must complete the assigned activities outlined on your IRP. Once the information has been verified, the transportation coordinator will input an order to be delivered to your WT visa card with one – two weeks of funding.

Work Activity Forms


If you have a medical condition that prevents you from working:

You must have a licensed Medical Doctor (not an APRN) complete a medical verification form.  The form must be completed every six (6) months if yours is a permanent condition and every three (3) months if it is not.

Even if you have a medical condition that may prevent you from working, you are still required to complete  activities each month as assigned by your case manager to continue to receive benefits. What activities you are assigned will be determined on a case-by-case basis.

If you are the sole care giver of a disabled person living in your home, you are responsible for providing documentation to DCF within two weeks of the date of your intake appointment. This is required to have your status changed. After that time, you will be required to fully participate. 

Transitional Services

Please speak to your case manager regarding services for employed participants. You may be eligible for:

  • Child Care
  • A Quarterly Transportation Stipend
  • Assistance with some employment supplies, certifications, and other work-related expenses.  

All transitional cases must meet certain criteria and be approved by the supervisor to receive the benefits above.

Frequently Asked Questions 

Now that you have completed Work Registration, here are your next steps: 

  1. After your cash is approved by DCF, you will receive a Notice of Mandatory Action Letter in the mail. This letter will instruct you to log on to the OSST Client website again and complete the 2nd part of an assessment. This will include your work history, skills and education.
  2. You will then be required to call CareerSource NEFL at (904) 213-3900 to be scheduled for an Intake appointment.
  3. You'll attend the Intake appointment where you meet your case manager, assigned an activity, and receive referrals for services such as child care.

Reschedule your Intake appointment

Call (904) 213-3900 to reschedule. You are permitted to reschedule your intake appointment one time. You must reschedule for the next available appointment.  Exceptions may apply, with supervisor approval.  

Contact your caseworker

Email: mmarkettanf@careersourcenefl.com

Submit Documents to any CareerSource NEFL Location (by 4:00 p.m. Friday) with case manager’s name on documents or Fax: (904) 798-4759

Call Center Phone: (904) 213-3900


If you need information about your case, contact DCF 

DCF phone number: (866) 762-2237

Regarding payments, changes in your household, changes in where you live and/ or contact information, re-certification, fair hearings, etc.

Contact CareerSource NEFL

If you have a sanction and want to have it lifted after serving your penalty period, contact CareerSource NEFL

Can I get childcare?

Yes, if you have attended intake and your case manager has assigned you to work activities. Only participants who are actively participating in work activities assigned by CareerSource NEFL eligible.  Request / discuss childcare with your case manager

What if I am unable to participate due to illness or a scheduled appointment?

Contact your case manager as soon as possible to avoid a possible penalty on your case.

You have received a pre-penalty letter in the mail.

 A pre-penalty letter suggested you have failed to do something you were required to do by a certain date. This letter is an attempt to get you back into compliance with the program. You must call and speak with your case manager before the deadline indicated on the letter. 

Your address, phone number and/or email has changed.

Contact both DCF and CareerSource NEFL to update your information and to receive documentation regarding your case. 

You no longer want to receive cash assistance (opt off).

Contact DCF to inform them of your decision to no longer receive cash assistance. Please note that you are required to participate fully in month(s) you receive assistance. Example You receive cash January 10-  if you decide you no longer want cash after the 15th of the month you will be required to participate the entire month of Jan and February to avoid a penalty sanction on your case.  

I can’t get into the OSST system to:

Work Register – your case must be open. If you have just completed your phone interview with DCF, please wait 24-48 hours. Then using the steps provided under “Work Registration,” try again.

Check the information you are entering: What zip code did you apply for benefits under? 


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